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ReturnShenzhen “City of Library” Unification Service Guide (Off-Campus Readers)

Shenzhen government has launched the strategy of Build the city through culture and proposes the mission of building a “City of Library”, which means, to make Shenzhen a library network without boundaries, providing complete, convenient and quick library services for citizens and fulfill cultural rights held by citizens.

While updating its own functions, Shenzhen University Town library has connected to service systems and resources of all public libraries throughout the whole city for serving the faculty and students within university town

If you have City of Library Reader’s Card, you can gain services like reading & borrowing materials, searching digital sources from any public library which joins unification service.

  1. Reader’s Card for City of Library

1) Apply for Reader’s Card

You can apply for reader’s cards at any public library if you are a Chinese citizen above 3 or a foreigner holding valid certificate(ID card, Residence Permit, Hukou book, Military Service Card, passports etc.). Via second generation ID card, you can self-service apply for cards at self-service card processing machines or 24-hour self-service library machines throughout the city.

You need to fill in Application Form for Reader’s Card at service counter at the library, together with a copy of your ID card.

Shenzhen University Town Library only issue cards for readers above 16.

Everyone can only have one Shenzhen City of Library reader’s card via his own valid certificate and the card can only be used by themselves.

2) If you have a reader’s card (old version, for off campus readers) issued by Shenzhen University Town library, you need to replace it by a City of Library reader’s card.

The old off-campus reader’s card (8-bit) issued by Shenzhen University Town library, need to be replaced by a City of Library reader’s card. Then you can access unification services from all public libraries. You need to bring you ID card, together with your old reader’s card for procedures at general service counter at university town library, 2nd floor.

3) Services of reader’s card

u Reading: you can read periodicals, newspaper, books as well as E-recourses.

u Borrowing: With reader’s card, you can borrow & return Chinese and foreign books via self-service machines for borrowing and returning ,24-hour returning machines, self-service library machines as well as service counter of all public libraries.(materials from Shenzhen University Town library need to be borrowed and returned at University Town Library )

u Online services: you can enjoy services of “My Library” by visiting library website; you can browse E-newspaper & journals and borrow E-books; you can visit “Shenzhen Document Network” and databases of our library for e-resources; you can get reference and consultation online.

◆ Mobile Library: you can attain information and resources of all kinds from the library any time anywhere via cellphone if you download APPs.

◆ Deposit: you can deposit certain amount of money in your readers’ card for circumstances you need to pay for overdue fines, compensation for damages, etc.

4) Password of Reader’s card

u Default password for reader ‘card is your birthdate (such as:

19870901). It remains unchanged if you replace it by new one.

u You need to reset your password, which is 6-8 bit, as well as reset

“Questions to your password” when you first log on “My Library”.

u You can log on “My Library” of the library website to reset the password, or reset it after clicking “Forgot Password” and correctly answering questions; or you can reset it at General Service Counter with valid certificates.

5) Loss and Re-applying

Any loss of reader’s card need to be reported via Voice telephony, SMS or website, or you can go to service counter at all public libraries for loss report to avoid further benefit loss.

You can use your valid certificates to apply a new one at service counter at all public libraries. The processing fee is RMB10.

6) Cancelling Reader’s Card and Suspending Borrowing Services.

You can cancel reader’s cards for City of Library or borrowing services at service counter at all libraries.

You need to return all materials and pay the fines before cancelling your cards and borrowing service of your cards. You will have your deposit back by presenting your reader’ card as well as your ID.

If you have other person to deal with the cancellation, he & she needs to present their certificates.

You can access all the services by re-applying via valid certificates


  1. Services and Rules for City of Library

1) Search

You can log on Shenzhen University Town Library Website or “City of Library” website to search books from all libraries.

2) Deposit for Borrowing

You can choose to pay different amount of deposit to open borrowing service. Then you can borrow and read materials from all public libraries.


u 50 RMB Deposit: 5 Chinese items (including Chinese books, Chinese bound periodical, audio-visual materials and braille literature)

u 100 RMB Deposit: 10 Chinese items (appended RMB100 enables 5 more Chinese books from Shenzhen University Town Library) ⑴

u 200 RMB Deposit: 1 foreign-language original copy(appended RMB100 enables 1 more foreign-language copy) ⑵

Note: ⑴and ⑵ can be added together(for example,RMB300 deposit enables borrowing of 10 pieces of Chinese materials together with one foreign-language original copy).

3) Borrowing & Return

With reader’s card which is accessible to borrowing service, you can borrow & return materials at all public libraries as well as 24-hour self-service libraries throughout the whole city.

4) Loan Period

Chinese and foreign books can be loaned for 31 days and one renewal is allowed. The loan period is calculated from the very day when the renewal is successfully made. Periodicals and audiovisual materials can be loaned for 21 days and no renewal; braille materials can be loaned for 60 days and no renewals (Loan period is not postponed because of summer & winter vacation for off-campus cards).

5) Renewal

Before the due date, you can renew your materials via voice telephony, SMS, website, cell phone as well as 24-hour self-service libraries throughout the whole city. Or you can submit your renewal at Service Station at all public libraries.

6) Reservation (3 items)

You can search for requested books by logging on library website and make reservation application via reader’s card which allows for borrowing Chinese books; if you reserve books from reservation section of university town library and want to fetch books from general service counter at university town library, the delivery will be made within one working day. If you apply to fetch books from service stations of university town library, the delivery will be made once a week (two days via logistics). The service station will notify you via SMS. You can pick up requested books at designated location within 3 days after the notification by presenting reader’s cards. The reserved books are not kept for you after pick-up period.

7) CDs attached with books

u Attached CDs can only be available for readers who borrow the very books or come to the library to search and read them.

u Remote Online Browsing. When off library, you can browse the content of the CDs attached to your already requested book. You can visit library homepage, log on “My Library”, click “My Borrowed List”, you will see the icon at Borrowed List Search page, click the icon and Online Browse Note will be displayed at the top right corner at the coming window, you can browse the CDs by clicking the note.

u Reading inside the library. You can go to multi-media rooms to borrow and read the CDs. You cannot take them out of the room.


8) 24-hour Telephone service, SMS, Online Service and mobile platform

u 24-hour voice telephony: 0755-82841200828412018284120282841203

u SMS: You can visit library website, log on “My Library” to get your cell number bound and customize services, such as reminders before due date, activity notification for library readers, etc. SMS (including customization) is totally free. You can send short messages to 106573400202for Chinese Mobile Service customersor 13924040171for Chinese Unicom and PHS customers. You just need to pay short message fee to mobile networking service providers. Please turn to library website for details.


u Online services

City of Library (Shenzhen) Website   http://www.szln.gov.cn 

Shenzhen Library Website       http://www.szlib.org.cn

Website of Library of Longgang District     http://www.szlglib.com.cn 

Website of Library of Yantian District       http://www.szytlib.cn

Website of Library of Luohu District    http://www.szlhlib.com.cn

Website of Library of Nanshan District    http://www.nslib.cn

Website of Library of Futian District     http://www.szftlib.com.cn

Website of Library of Bao’an District     http://www.balib.com.cn

You can log on websites above for details.


u Mobile Platform:  http://m.szdnet.org.cn 


9) Overdue fee and payment

As to overdue books, ¥0.3 will be charged per item per day. The maximum overdue fine is ¥10 per item (the overdue fee for materials from university town library is charged per the standards of City of Library Unification Service when City of Library Service Platform is launched).

You can deposit money into reader’s card. The deposit will be automatically deducted via SMS, website, 24-hour self-service libraries throughout the city as well as self-borrowing & return machines.

You may also pay cash at service counter at all libraries.


10) Compensation to stained, damaged and lost materials

Compensation amount will be decided by the staff upon the extent of the damage. If the book is seriously damaged, the compensation will be the same as for lost books.

You need to refund the compensation for lost materials. As to general books, the compensation will be 3-10 times of the original price. As to lost copies within a complete set, the compensation will be 5-10 times of the original price. 

You can purchase identical edition for compensation and bear RMB10 processing fee for each copy.

The loss up to 5 copies will lead to borrowing suspension for 180 days.


  1. Locations and Hours for City of Library Unification Service.

The locations for Shenzhen “City of Library” Service covers all public libraries and all 24-hour self-service libraries.

Unification service is available at Shenzhen library, public libraries at some districts as well as all self-service libraries among the city. The remaining libraries will attain unification service gradually. The City of Library website will timely update the list of libraries which already accessed unification service as well as opening hours. Please pay attention.

Since the opening hours differs among all libraries, you can call first before heading to them.

Currently, there are up to 212 public libraries which gained unified service (self-service libraries are not included). You can click 全市已实现统一服务图书馆名录20131017.doc for details.

You can have details for the list of self-service libraries by clicking


Service number: Shenzhen University Town Library (Shenzhen Science & Technology Library) 88866634; Shenzhen Library: 82841211

Library of Longgang District: 89558918

Library of Yantian District: 25227003

Library of Luohu District: 25403654

Library of Nanshan District: 25403654

Library of Futian District: 25403654

Library of Bao’an District: 25403654

24-hour self-service libraries throughout the city: 82841217